Everyone wants great outcomes from design and customer experience efforts, yet few achieve the results they should. As a global CX, design, and digital leader, Donald Chesnut goes beyond traditional design and CX methods to drive what he calls Customer-Centered Growth—boosting loyalty, product engagement, and satisfaction while delivering tangible top- and bottom-line impact.

With experience designing some of the world’s most successful digital products—and working with AI since 2018—Donald has led customer-centered transformations for Fortune 500 brands and managed global cross-functional teams of all sizes. By blending expertise in design, CX, customer care, and business strategy, he enables enterprises to create measurable, high-value experiences that are both digitally human and deliberately human.

While technology, data, and innovation are central to his work, Donald’s true strength lies in pairing strategic vision with empathetic leadership—fostering collaboration, inspiring teams, and creating exponential value through a deep understanding of both customers and employees.